Salesforce is the leading customer relationship management (CRM) software for sales and marketing automation. This online course will train you to be a Salesforce Power User, so you can navigate the Lightning interface, create and manage accounts, handle leads, and utilize opportunities. By becoming proficient in Salesforce, you will be able to better engage customers with the most popular CRM software available to large and small businesses.

Objective

What you will learn

• Recognize key features and options available in the Salesforce software to become proficient in usage
• Apply the proper procedures to create accounts, contacts, leads, and opportunities
• Analyze features for account management within Salesforce
• Understand the basic units of a relational database management system and its ties to Salesforce
• Implement best practices related to data migration

How you will benefit

• Become familiar with successfully operating the Salesforce software
• Growth in operating Salesforce to become a power user
• Prepare for future Salesforce credentials as experience and expertise grows

Contact Marty Davis at gdavis@westga.edu for additional details.