Online Registration

Conflict Management in the Workplace

Dates: January 25, 2024

Meets: Th from 3:00 PM to 5:00 PM

Location: Carrollton: UWG Murphy West CE Classroom1130A

Registration Fee: $59.00

Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.

Conflict Management Mastery: Navigating Challenges with Confidence

Embark on a transformative one-day journey to hone your Conflict Management skills and emerge as a confident, solutions-oriented leader. This intensive course is designed to equip you with the strategies and insights needed to effectively address and resolve conflicts in any professional setting.

Course Highlights:

Understanding Conflict Dynamics:

Explore the root causes and dynamics of conflicts to gain deeper insights into their origins.
Analyze the role of communication breakdowns and misinterpretations in conflict escalation.

Communication Strategies for Resolution:

Develop effective communication techniques to de-escalate tensions and foster a collaborative environment.
Master the art of active listening and empathetic communication to build bridges during conflicts.

Negotiation Tactics:

Acquire practical negotiation skills to reach win-win solutions in challenging situations.
Learn to identify common ground and create mutually beneficial outcomes.

Emotional Intelligence in Conflict Resolution:

Understand the role of emotions in conflict and develop emotional intelligence to navigate sensitive issues.
Cultivate self-awareness and empathy for more empathetic conflict resolution.

Team Dynamics and Conflict:

Examine the impact of conflict on team dynamics and learn strategies to maintain team cohesion during challenging times. Foster a culture of open communication and collaboration within your team.

Practical Case Studies and Role-Playing:

Apply theoretical knowledge to real-world scenarios through engaging case studies and interactive role-playing exercises.
Receive constructive feedback to refine your conflict resolution skills.


Gain a comprehensive toolkit for addressing conflicts proactively.
Enhance your leadership skills by turning conflicts into opportunities for growth.
Foster a positive and productive work environment.

Who Should Attend:

Professionals at all levels seeking to enhance their conflict resolution skills and create harmonious workplaces.

Fee: $59.00

Carrollton: UWG Murphy West CE Classroom1130A

The Murphy Building is located at 316 West Georgia Drive across the street from the School of Nursing Building. Please enter Murphy West on the right side of the building adjacent to the Greenbelt.

Marty Davis M.A., C.P.P.


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